Terms and Conditions

By engaging in our coaching services and completing payment, you agree to the following terms and conditions. Please read them carefully.

Sophie Anderson provides:

• Personal and workplace coaching (Zoom or in-person)

• Group coaching and wellbeing workshops

• Speaking engagements and presentations

• Digital and physical wellness resources

• The Wellness Blueprint DIY Licence and Done-for-You programs

1. Coaching Scope

• Coaching is a professional relationship designed to facilitate personal and professional growth.

• Coaching is not therapy, counselling, or any form of medical treatment.

• The coach serves as a facilitator of change, and it is the client's responsibility to implement the changes discussed.

• Techniques such as Clinical EFT (Emotional Freedom Techniques) may be offered but are entirely optional.

2. Payment and Fees

• Payment of the agreed-upon fee confirms your booking and acceptance of these terms.

• Fees are to be paid in advance as outlined in the invoice.

• Prices are in AUD and include GST unless stated otherwise.

• Payments can be made via the methods specified in your invoice.

3. Cancellations and Missed Appointments

• At least 24 hours' notice is required for cancellations or rescheduling.

• If you are late, the coach will wait for up to 10 minutes. After this, the session will be marked as missed and considered a paid session.

• Missed sessions without prior notice are non-refundable.

4. Client Responsibilities

• To ensure a productive session, clients agree to limit distractions such as phone calls, emails, or interruptions.

• Clients are active participants in their coaching journey and should come prepared for each session.

• Take full responsibility for implementing insights and strategies.

• Understand that results are not guaranteed and depend on their own participation and follow-through.

5. Confidentiality

• All information shared during sessions is confidential and will not be disclosed without the client’s consent, except as required by law.

• The coach adheres to the professional ethics and guidelines of the International Coaching Federation (ICF).

6. Mental Health Disclaimer

• Coaching is not a substitute for mental health care.

• If concerns arise, clients agree to seek support from a qualified health professional and notify the coach if coaching needs to be paused or redirected.

7. Refunds and Termination

• Refunds are not provided for a change of mind.

• Either party may terminate the agreement with 30 days' notice.

• Refunds may be granted if the coach breaches these terms and conditions.

  For coaching & workshops:

  • Please provide at least 24 hours’ notice to reschedule.

  • Missed sessions without notice are non-refundable and considered delivered.

  • No refunds for change of mind or perceived ineffectiveness.

  For digital and licensed products:

  • Due to the nature of downloadable products and IP-protected frameworks, no refunds are offered after delivery.

  • Purchase of The Wellness Blueprint Licence confirms agreement with the Licence Agreement.

Legal Disclaimer

• Coaching does not guarantee specific outcomes.

• The client assumes full responsibility for any decisions made or actions taken as a result of coaching.

Australian Consumer Law

Under Australian Consumer Law (ACL):

• You are entitled to a replacement or refund for a major failure of goods or services.

• You are entitled to compensation for reasonably foreseeable loss or damage.

• We will meet our legal obligations to remedy any services not delivered as agreed.

No provision in this agreement limits your rights under ACL.

Wellness Blueprint Licencing Terms and Conditions

By purchasing this product, you agree to the full Wellness Blueprint Licence Agreement which covers:

• Internal use only

• No resale or redistribution

• Attribution to Cairns Coaching

• Licence revocation in case of breach

Privacy Policy

We respect your privacy under the Privacy Act 1988 (Cth). We collect your personal information when:

• You book a session

• You purchase a product

• You subscribe to receive resources

We use this information to deliver services, send updates, and support your coaching journey.

You may request access to your data, correct your information, or opt out of communications at any time.

We never share your information with third parties unless:

• Required by law

• For ICF accreditation verification (with your consent)

Governing Law

This agreement is governed by the laws of Queensland, Australia.
Any disputes will be handled in the courts of Queensland.

Contact Information

For any enquiries or concerns, please contact:
Sophie Anderson
Email: sophie@cairnscoaching.au
ABN 99662932852